Frequently Asked Questions (FAQs)

What does Nevqora sell?

Nevqora sells lighting products, including chandeliers, pendant lights, wall lights, ceiling lighting, decorative lighting, and related home lighting items.
Where do you ship?

We currently ship orders within the United States.
How much does shipping cost?

Nevqora offers free shipping on all orders within the United States. No additional shipping fee will be added at checkout for eligible U.S. orders.
How long does delivery take?

Our total estimated delivery time is 5–14 business days from the date of purchase.

This includes:

  • Handling Time: 1–5 business days
  • Transit Time: 4–9 business days

Business days are Monday to Friday, excluding weekends and U.S. public holidays.
What is your order cut-off time?

Our order cut-off time is 7:00 PM (GMT-8) from Monday to Friday.

Orders placed after 7:00 PM (GMT-8), on weekends, or on U.S. public holidays will begin processing on the next business day.
How can I track my order?

Once your order has been dispatched, you will receive shipping updates or tracking information by email when available.

Please allow some time for the tracking details to update after the courier receives the package.
Can I return or exchange an item?

Yes. Eligible returns and exchanges may be requested within 40 days from the date of delivery.

Items must be in new and unused condition and include the original packaging.
Do I need to pay for return shipping?

For approved returns, Nevqora provides a prepaid downloadable and printable return shipping label.

Customers should not send items back before the return request has been reviewed and approved.
When will I receive my refund?

Approved refunds are processed within 21 business days after the returned item has been received and inspected.

Refunds are issued to the original payment method.
What payment methods do you accept?

We currently accept:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • MasterCard
  • PayPal
  • Shop Pay
  • Visa

All transactions are processed in USD.
How can I contact Nevqora?

You can contact us by email:

Email: info@nevqora.com

Our customer support hours are Monday – Friday, 9:00 AM – 6:00 PM (GMT-8).

We aim to respond within 24 business hours.
What should I do if I receive a damaged or incorrect item?

Please contact us at info@nevqora.com with your order number, full name, and details of the issue.

We may request photos or additional information to help review the issue. If approved, we will provide return instructions and a prepaid return shipping label.