Shipping policy

Last updated: June 7, 2026

 

At Nevqora, we aim to provide a clear, reliable, and transparent shipping experience for our customers. This Shipping Policy explains how orders are processed, handled, shipped, and delivered within the United States.

Products Covered

This Shipping Policy applies to all eligible products available for purchase from Nevqora, including lighting products such as chandeliers, pendant lights, wall lights, and related lighting items.

Each order is processed according to our standard order handling and fulfillment procedures.

Shipping Region

We currently ship orders within the United States.

Transaction Currency

All product prices and order payments are processed in USD.

If your bank, card provider, or payment provider applies currency conversion fees, exchange rates, or other charges, those fees are determined by your financial institution and are outside of Nevqora’s control.

Order Cut-Off Time

Orders placed before 7:00 PM (GMT-8) from Monday to Friday will begin processing on the same business day.

Orders placed after 7:00 PM (GMT-8), on weekends, or on U.S. public holidays will begin processing on the next business day.

Business Days

Our business days are Monday to Friday, excluding weekends and U.S. public holidays.

Handling Time

After an order is placed, please allow 1–5 business days for order processing, verification, and packaging before shipment.

Handling time is counted from Monday to Friday, excluding weekends and U.S. public holidays.

Transit Time

After your order has been dispatched, delivery typically takes 4–9 business days.

Transit time may vary depending on the delivery address, courier availability, and other shipping conditions.

Estimated Delivery Time

The total estimated delivery time is 5–14 business days from the date of purchase.

This estimate includes:

  • Handling Time: 1–5 business days

  • Transit Time: 4–9 business days

  • Estimated Total Delivery Time: 5–14 business days

Shipping Cost

Nevqora offers free shipping on all orders within the United States.

No additional shipping fees will be added at checkout for eligible U.S. orders.

Tracking Information

Once your order has been dispatched, you will receive shipping updates or tracking information by email when available.

Please allow time for tracking details to update after the courier receives the package.

Delays

While we aim to process and ship orders within the stated timelines, delays may occasionally occur due to courier issues, high order volume, weather conditions, public holidays, or other circumstances outside of our control.

If you have concerns about your shipment, please contact us for assistance.

Need Help?

If you have questions about your order or shipment, please contact us:

Store: Nevqora
Email: info@nevqora.com
Address: 1188 Mission St, San Francisco, CA 94103, United States
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-8)
Response Time: We aim to respond within 24 business hours.