Refund policy

Last updated: June 7, 2026

At Nevqora, we want customers to feel confident when shopping for our lighting products, including chandeliers, pendant lights, wall lights, and related lighting items. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders shipped within the United States.

Return Window

Customers may request a return or exchange within 40 days from the date of delivery.

Return or exchange requests submitted after the 40-day return window may not be accepted.

Return & Exchange Eligibility

We accept returns and exchanges for both defective and non-defective products, as long as the item meets the following conditions:

The item must be in new and unused condition
The item must include its original packaging
The item must not show signs of wear, alteration, misuse, or customer-caused damage

Items that do not meet these conditions may not be eligible for return, exchange, or refund.

How to Start a Return or Exchange

To request a return or exchange, please contact us at info@nevqora.com with your order number, full name, and details of the item you would like to return or exchange.

After your request is received, Nevqora will review your return or exchange request. If approved, we will provide a prepaid downloadable return shipping label with return instructions.

Please do not send any item back before your return request has been approved and return instructions have been provided.

Return Label Process

Approved returns follow this process:

Customer submits a return or exchange request by contacting info@nevqora.com
Nevqora reviews the request
If approved, Nevqora provides a prepaid return shipping label
Customer downloads and prints the return label
Customer attaches the label to the return package
Customer ships the item according to the provided return instructions
The returned item is received and inspected
The refund is processed if the return is approved after inspection

Return Method

All approved returns and exchanges are processed by mail only.

Customers are responsible for securely packaging returned items to help prevent damage during return shipping.

Return Shipping Costs

For approved returns, Nevqora covers the cost of the prepaid return shipping label.

Customers will not be charged for the approved return label. The return label can be downloaded and printed after the return request has been approved.

Exchanges

We accept exchanges for eligible items within the 40-day return window, subject to review and approval.

If you would like to exchange an item, please contact us at info@nevqora.com with your order details and the reason for the exchange request.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at info@nevqora.com as soon as possible with your order number and details of the issue.

We may request photos or additional information to help us review the issue. If the request is approved, we will provide return instructions and a prepaid return shipping label.

Restocking Fees

Nevqora does not charge restocking fees for eligible approved returns.

Refunds

Once your returned item is received and inspected, we will notify you by email about the status of your refund.

If your refund is approved, it will be processed within 21 business days using your original payment method.

You will receive a confirmation email once your refund has been processed.

Currency

All transactions are processed in USD.

If your bank, card provider, or payment provider applies currency conversion fees, exchange rates, or other charges, those fees are determined by your financial institution and are outside of Nevqora’s control.

Need Help?

If you have questions about returns, exchanges, or refunds, please contact us:

Store: Nevqora
Email: info@nevqora.com
Address: 1188 Mission St, San Francisco, CA 94103, United States
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-8)
Response Time: We aim to respond within 24 business hours.