Frequently asked questions
Shipping Information
Enjoy free shipping on all orders within the United States.
Once your order is placed, we carefully process and prepare it within 1–5 business days. After dispatch, delivery usually takes 4–9 business days, with a total estimated delivery time of 5–14 business days from the date of purchase.
Our order cut-off time is 7:00 PM (GMT-8), Monday to Friday. Orders placed after this time, on weekends, or on U.S. public holidays will begin processing on the next business day.
For complete delivery details, please visit our Shipping Policy page.
Returns & Refunds
Shop with confidence. If your item is eligible, you may request a return or exchange within 40 days from the date of delivery.
Returned items must be in new and unused condition and include the original packaging. Once your return request is reviewed and approved, Nevqora provides a prepaid downloadable and printable return shipping label at no cost to you.
Approved refunds are processed within 21 business days after the returned item has been received and inspected, and refunds are issued to the original payment method.
For complete return details, please visit our Return & Refund Policy page.
Contact Us
Have a question before or after ordering? We’re happy to help.
Whether you need product details, order support, shipping updates, or return assistance, you can contact us anytime during our support hours.
Email: info@nevqora.com
Address: 1188 Mission St, San Francisco, CA 94103, United States
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-8)
Response Time: We aim to respond within 24 business hours.
For more ways to reach us, please visit our Contact Us page.